Virgin Media TV Box Not Working
To prevent your Tv box from shutting down now and then you can try the basic steps like rebooting the device or simply re-starting the setup box. If the issue persists check your connections and account settings.
Keep reading this detailed guide to solve the recurring shutting down of your Virgin Tv
Why is my Virgin media Tv box not working?
The most common cause for this is that there might be something wrong with your box. Either the connections are loose or in extreme cases, it can also be due to a malfunction in your box. Don’t panic we are here to help you identify your problem and come up with the best solution for it.
1.Issue with account
An Issue with your account means that your tv box has an insufficient balance. Due to insufficient balance, you might not be able to view your channels and even operate them. You can select an appropriate plan and recharge your box through Virgin media’s website.
2.Connection Issues
The cables connecting your TV and Box might not be attached properly due to which you might not be able to view the content on your tv. Check for HDMI and sound cables.
3.Router Problem
If there is bad weather then chances of disruption in the signal are possible. The router might not be able to catch signals and hence you won’t be able to view anything.
How Can I fix these problems?
Most of the problems can be fixed by simply re-starting the TV, but even after that the problem continues you can try the following steps:
1.Reboot your Router
The next step that you can take is to reboot your router. Sometimes due to a glitch, the router may not be able to catch the signal. To reboot
Remove the wire connecting the router Turn off the router Check if all the wires are connected properlyPlug in the wire and turn on the routerThe router will take 5-10 minutes to gain power and turn on.
2.Check if the system is down
If the system is down from the main line, then there is nothing you can do. To check if the system is down, you can go online and search about it or you can also look up on down detector. The least you can do is call the helpline and ask them about the time it will take to restore the system.
3.Check your TV
Sometimes the problem is with your TV and not the router. First of all, you can check if you have switched to the correct HDMI mode. Most tv remotes have a “source” button to change between different external devices. If your Tv box is connected to port one then make sure you change the source to HDMI 1 and you will find your Virgin Tv box connected.
4.Check the Cables
If any wire is loose then you will find an error in the TV box. Check all the HDMI and sound cables are properly connected. You can check the cables while rebooting your box. After a reboot, once the Tv is turned back on, if you see a white light on the setup box it means that you are good to go. But an ambient light means that there is still an error with either the tv box or the cables.
5.Call the customer care
If nothing works then the last resort is to call the customer care helpline of Virgin Media Tv. They will provide you with appropriate solutions to the problem and you can even schedule a visit from the technician to have a look at the router and setup box.
You are facing problems with your Virgin Media Tv box due to hardware issues, faulty router, or weak connections. Try the solutions we’ve listed down for you can you will be able to resume watching your Tv. Before you look for all the technical faults make sure that your Tv has sufficient recharge to operate.
How can I come to know if the system is down?
To check if the system is down, you can visit Virgin Media’s website or call them. You can even check on downdetector.
How can I check which port the HDMI is connected to?
The “source” button on the tv remote will help you know which external device is connected to what port.
