Problem One:
There is no ring tone, but there is a call notification.
This is not a unique problems to One Talk of verizon. Ever since the inception of cellular communication, there has been a variety of similar problems. But this can be an application incompatibility; meaning, the app downloaded for One Talk is not an updated version. The older version may not function in the manner it was programmed especially with newer device models.
Verizon recommends resetting the app to see if that will fix the problem. If the problem persists, you will have to update the app if there is an available update on the internet.
Problem Two:
During a call, the phone goes mute, or the call gets dropped by itself.
This is a problem akin to the first one which is the same but of different circumstances. One solution is similar; reset and update the app. Determine if the problem is gone. If the next call still gets muted or is dropped in the middle of the conversation, then it has something to do with your internet signal. The signal can fluctuate caused by certain situations. One could be that your internet has a slow signal for the moment. Another could be that the mobile data you are using is blocked by surrounding structures like when you are inside a building or elevator. Still, another could be you are outside or at the very periphery of the signal’s service area. For signal-related causes to muting and drop calls, one has to be patient and seek out the best possible spot for signal acquisition or simply wait out your Wi-Fi until it gets back to normal.
Problem Three:
Verizon One Talk does not work on my device at all.
This is a broad problem for a user. It may seem very simple at first glance, something like incompatibility – which maybe, but it could also be more than that. They may not even know it, but there is a solution like any setbacks in the information technology environment. Check the operating system (OS) of your device. This is most applicable when using a PC, laptop, or tablet when the user opts to include these in the personal list to enroll in One Talk. These OS have evolved in gigantic strides through the years that you may not be able to use your 10-year-old laptop anymore with One Talk. These mobile devices must have either of these as a minimum system requirement. Your system must have, at least, Windows 8 (64-bit) or Mac OS 10. 11 (64-bit) as operating systems for your devices. Old ones are not acceptable at all anymore. With the enhancements attached to new phones, hardly can old phones catch up. The problem could happen when the user has ignored what has been constantly blared by the system: system error. It is not that the system has bogged down but the user may have enrolled way over the number of devices allotted to a single user. And that is only five (5) devices maximum per user.
Problem Four:
The phone rings once then goes into voicemail.
This could very well be another instance of a user’s device limitation. Firstly, one merely has to reset and update the One Talk app; an old one for a new one. Much like any of the other hang-ups, do the simplest fix. If not, one has to dig much deeper this time around, but intricate as one might expect. There are settings in all phones that have been pre-defined by manufacturers. Settings such as tones, brightness, and company logos are put in place. Your call going into voicemail probably might be caused by any of these settings. Check the phone whether it is in silent mode. This particular setting will divert all your calls to the voicemail box. Another thing to check in the settings is the unknown caller mode. If this is activated then your phone might direct the call to voicemail or, worse, drop the call. A third setting to watch out for is the do-not-disturb feature of phones. This is akin to the airplane mode where no calls are ever received or might be re-directed to the voicemail. The last of the things you can do to your phone before calling your service provider is to reset your phone. Turn it off, give it a few seconds, and then turn it on again. That will refresh everything.
Conclusion
Verizon has offered the One Talk service to the public not without giving it the most stringent testing they can think of. It is certainly not a product half of what it truly is. It is only practical on the consumer side to consider viable resolutions to One Talk of verizon problems on their end. Only when the problems persist, despite all the remedies, should Verizon be called upon. It is even refreshing when you solve the problem on your own.
