Users have complained to receive the message, ‘error 31:other network problem,’ whenever they use the app. Many users have tried to resolve this issue by getting a stable network, rebooting their phones and using another device, but the same error message recurred every time they tried.
The solution to this is not farfetched, instead, it can easily be fixed with the following workable steps below.
Why Do You Receive The ‘Error 31:
Other Network Problem’ While Using The Verizon App?
Before going forward to the ways of fixing this error, you should first know the reasons this error message occurs. You may have received this error message due to the following reasons:
▪︎Enabling the iMessage feature: If you’re an iPhone user, you may experience this, if you enabled the iMessage feature on your device. The error 31 message is usually experienced, when an iPhone user is sending or receiving messages from an android user.
▪︎Using a third-party messaging application: For android users, you may receive this error message if you use a third-party messaging app that cannot connect to the Verizon network. There are various third-party messaging applications, therefore it’s only safe to use Verizon’s official app. This implies that irrespective of the device used, you may still receive this error message if you’re not using the official Verizon messaging app.
▪︎Using signal extenders: Many people use network extenders, so they can have the benefit of a wide range of networks. However, this may be the reason for the recurring error message received when using the Verizon app. This is because, when you’re using WiFi and a signal extender, most devices tend to prioritize using WiFi over the cellular network, and this may cause some glitches or network issues.
How Can You Fix The ‘Error 31: Other Network Problem’ On Your device?
Having known the reasons for the occurrence of the error message encountered while trying to send and receive messages on the Verizon messaging app, the solutions can easily be deduced. The following are the ways by which you can fix the error messages:
▪︎Disable the iMessage feature on an iPhone device: If you use an iPhone device, you should disable the iMessage feature on your device, because you might be unable to receive messages from an android device.
▪︎Clear cache on your messaging app: Especially on android devices, deleting your cache app data, which is usually composed of junk files, could boost the performance of your device. Even when using Verizon’s official app, you may still receive the error message, if you do not clear the cache data.
To find the cache on your device, click on the Settings app, navigate the button for Apps and Notifications, and click on it, then find Verizon Messages and click on the menu. Click on storage in the options. Under Data and Cache button is the Clear Cache button.
▪︎Disable your network extender: To fix the error, you can try putting off your WiFi, disabling your network extender, and using only your cellular network to see how fairly it would improve.
▪︎Use Verizon’s official messaging app: Android users have several messaging apps for their devices, but it’s only better to use the Verizon official application if you do not want to receive the error message. These messaging apps, different from the official one, are third-party applications, and they do not connect with the Verizon network. You can easily install Verizon’s official app on the Play store as Verizon Messages.
If after following these tips you still receive the same error messages, contact Verizon customer care.
Conclusion
Messaging is a great way to stay in touch with your family and friends, however, It’s frustrating having to deal with error messages on your messaging app. It’s great to now know that it is easy to fix the Verizon error 31 message, on your device, by yourself. You should also know that this error does not come directly from Verizon but, in the future, they may find a permanent solution to it. But, before then, the procedures above are great ways to help yourself resolve this issue.
- How do I connect to Verizon mobile network?
Answer: Go to Settings on your phone, enable WiFi, choose a network, enter the password and connect.
- What is my Verizon account security code?
Answer: It’s the last four digits of your cell number if you didn’t open the account yourself.
- Why is my Internet connection disconnected?
Answer: You may just need to reboot your phone and reconnect to your WiFi.
- What network mode is the best for using Verizon?
Answer: 5G network mode.
